Quick answers to the questions we get asked most. Can’t find yours? Call or WhatsApp 07578 009465 or send us a message.
Booking & stays
What is the minimum stay?
Minimum stays vary by property and season. Check the dates you want on the property page, or send us an enquiry and we will tell you what is available.
Do you offer long stays?
Yes. Many of our guests stay for several weeks or months, including contractors, NHS staff and people relocating to Kent. Send us your dates for a long-stay quote.
Can I book several properties for a team?
Yes. Tell us your headcount and how many separate bedrooms you need, and we will match you to the right mix of studios, apartments and houses.
How do I book?
Use the booking calendar on any property page, or fill in our enquiry form and we will send you a quote. You can also call or WhatsApp 07578 009465.
Check-in & check-out
What time is check-in and check-out?
Check-in is from 3pm and check-out is by 10am. Early check-in or late check-out can be arranged on request, subject to availability.
How do I get the keys?
We send your access details before arrival. Your exact address is shared once your booking is confirmed.
The properties
Is there parking?
Yes, every BridgeCity property has parking. The number of spaces varies, so check the property page or ask us.
Is there Wi-Fi?
Yes, all properties have Wi-Fi.
Do the properties have kitchens?
Yes. Every property has a kitchen so you can cook for yourself rather than eat out every night.
Are pets allowed?
Some of our properties are pet friendly, including Everest House and Mustang House. Please mention pets when you enquire.
Can I smoke in the property?
No. All our properties are non-smoking inside.
How often are properties cleaned?
Every property is professionally cleaned before each stay by our sister company, Gurkha Workforces. For longer stays, ask us about mid-stay cleans.
Payments & cancellations
How do I pay?
A deposit secures your booking, with the balance due before arrival. Exact terms are shown on each property page and in your booking confirmation.
Is there a security deposit?
Some properties take a refundable security deposit, returned after check-out if there is no damage. Details are on each property page.
What is your cancellation policy?
Cancel 14 or more days before arrival for a full refund of your deposit. Later cancellations may lose the deposit or full payment. See the property page for the full policy.
Landlords
I own a property in Maidstone. Can you manage it?
We work with landlords in and around Maidstone. Get in touch with the property address and number of bedrooms and we will talk you through the options.