Last updated: 4 November 2026
Who we are
BridgeCity Serviced Apartments (“BridgeCity”, “we”, “us”) provides serviced accommodation in Maidstone, Kent. We are the data controller for personal information collected through bridgecity.co.uk. Contact us at contact@bridgecity.co.uk or on 07578 009465.
What we collect
- Enquiry form: your name, company, email, phone number, stay dates, number of guests, rooms and parking needed, budget and any message you send.
- Bookings: details needed to manage your stay, such as guest names, contact details, dates and payment records. Payments are processed by our booking and payment providers; we do not store full card details.
- Website data: basic technical information such as IP address and browser type, used for security and to keep the site working.
Why we use it
- To reply to your enquiry and send you a quote (taking steps at your request before entering a contract).
- To manage your booking and stay (performance of a contract).
- To keep accurate business and tax records (legal obligation).
- To protect our website and properties from fraud and misuse (legitimate interests).
We do not sell your data and we do not send marketing emails unless you ask us to.
Who we share it with
Only with service providers who help us run the business, such as our booking system, website and email hosting, cleaning and maintenance teams (only what they need to service your stay), and our accountants. They may only use your data to provide their service to us.
How long we keep it
Enquiries that do not lead to a booking are deleted within 12 months. Booking and financial records are kept for 6 years to meet UK tax rules.
Your rights
Under UK GDPR you can ask to access, correct or delete your data, object to or restrict how we use it, and ask for a copy to take elsewhere. Email contact@bridgecity.co.uk and we will respond within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
This website uses only the cookies needed for it to work and to keep it secure. If we add analytics cookies in future we will update this notice and ask for your consent where required.